Privacy Policy

Privacy Policy for Urban Heights

Last Updated: 20 August 2025

• Introduction

Urban Heights Real Estate ("we," "us," "our"), operating through our website https://urbanheights.ae/, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our digital services. By using our website, you consent to the data practices described in this policy.

• Information We Collect

Through our website, we may collect

• Contact Information: Name, email address, phone number
• Property Preferences: Budget, desired locations, property type specifications
• Technical Data: IP address, browser type, device information, and usage patterns
• Communications: Records of correspondence via forms, email, or other digital channels

Note: We do not collect Emirates ID or passport information through our website. Such sensitive documentation is only collected during in-person transactions as required by applicable regulations.

• How We Use Your Information

We use your information to

• Provide personalized property recommendations and services
• Respond to inquiries and facilitate real estate transactions
• Improve our website functionality and user experience
• Comply with legal and regulatory requirements
• Send relevant market updates and professional communications (with consent)
• Data Sharing and Disclosure

We may share information with

• Government authorities as legally required
• Trusted service providers (maintenance companies, marketing agencies)
• Legal and financial institutions when necessary for transaction processing
• Professional advisors operating under confidentiality agreements

We do not sell personal data to third parties for marketing purposes.

• Your Rights

You have the right to

• Access and request copies of your personal data
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of data, subject to legal retention requirements
• Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.

• Contact Information

For privacy-related inquiries or to exercise your rights, please contact:

Data Protection Officer: Tariq Ouda

Urban Heights Real Estate

1105, Opus Tower, Business Bay

Dubai, United Arab Emirates

Email: tariq@urbanheights.ae

• Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We encourage periodic review of this policy for the latest information on our privacy practices.